1.) Optima Website Services take no responsibility for any information loaded to our customers accounts or web sites. If it is brought to our attention, and we deem the material to be inappropriate, we will suspend the customer's service on accounts or web sites, until any illegal or inappropriate data is removed.

2.) The customer will fully indemnify Optima Website Services against liability (of any nature), which may befall Optima Website Services as a result of the customers illegal use of our services.

3.) Refunds are only available, if the level of service provided to the customer by Optima Website Services, is determined unsatisfactory by the staff of Optima Website Services. No refunds are available if the customer wishes to cancel their account for any other reason. An administration fee of £2.00 + Vat may become due to cover bank and credit card charges.

4.) Customers shall not provide copyrighted materials without authorisation, provide obscene or offensive material (e.g. pornographic), provide material whose nature and/or volume compromises the ability of Optima Website Services's servers to serve other customers' web sites (instances including but not limited to unreasonable consumption of disk space, Internet link bandwidth, CPU, and memory usage, as determined by Optima Website Services's staff), provide materials that are deemed by the government authorities as inappropriate or illegal. Any such government determinations will be binding on the customer, not Optima Website Services.

5.) Optima Website Services may not wish to host web sites, including but not limited to the following content, adult, games, mobile phone tones or logos, computer games, celebrities, warez, web sites owned by any customer under 18 years of age, sites with webcams.

6.) Spamming or any type of unsolicited commercial or non-commercial email, is strictly prohibited, and your account may be suspended if you are found to be doing so.

7.) Monthly bandwidth allowance is stated as unmetered. However, if we feel that a customer is using excessive amounts of bandwidth, and is affecting the service we provide to our other customers, then we reserve the right to cancel their hosting package and offer them a full refund less any domain name registration fees. Any sites running mySQL bulletin boards, message forums or Chat services are limited to 3Gb of bandwidth per month. Additional bandwidth fees may be applied.

8.) Bandwidth limits are put in place to make sure that our customers do not breach our terms and conditions. Within your cpanel you can enter a email address to advise you when your site is nearing its bandwidth. Please email support@Optima.com when this email is received and providing the site stays within our terms and conditions we will increase the bandwidth.

9.) Buy 1 year get 1 year free offer. When you purchase the buy 1 year get 1 free offer, you agree to renew the account for a further year with us after the initial 2 years has completed if you require to keep the domain name. Please contact us at support@Optima.com if you only wish to renew for 1 more year. If you wish to renew for 2 more years then please carry on as within your renewal email.

If you wish to transfer away after the initial period then you will be liable to pay for the second year that you received for free otherwise the domain name will transfer into Optima ownership.

You are free to cancel at anytime, but the domain name will transfer to Optima ownership for the remainder of its purchased period.

10.) Domain name only purchases are for registration only. Email and web forwarding are free services and are not part of the contract that you purchase when you buy a domain name. Optima cannot be held responsible for redirection failures if the recipient mailservers will not accept email from our servers.

11.) It is advisable, that if you want to use forums on your web site, you use a php/mysql solution, there are many free forum programs that can installed. Perl or CGI forums are slow and inefficient. If Optima deems necessary, the customer can be asked to remove their forums or asked to switch to a php/mysql solution.

12.) Spam email is one of the major scurges of the Internet and is something we spend lots of time and money on trying to fight for our customers, but is something we cannot stop. We have spam blockers running constantly on our email servers, but due to the fact that spammers constantly change the format of emails, it is impossible for all emails to be blocked.

Anti spam filters run on all of our hosting plans. With our Commerce plan or above you also have the added facility of Spam Assassin, which allows you to greatly help reduce the amount of spam that you receive.

13.) Multimedia file types, limited in size to 1Mb, including but not limited to .mov, .avi, .mp3, .wav, .rm, .ram, .wmp, .zip, rar are permissible but sites using these file types will be monitored, and if Optima deems necessary 4 and 7 above will apply. Any files over 1MB in size are not allowed on our servers. Failure to adhere to this may result to suspension of your site with no prior warning.

14.) Optima Website Services is not responsible for any interruption of service, and accepts no liability for any loss of services, sales or any other form of loss.

15.) Optima Website Services reserves the right to alter these terms and conditions at anytime and without notice.

16.) Powerplans do not have any bandiwdth restrictions and host any files that are larger than 1MB. The only file restrictions that they have is that all files stored on the server must be used within the site. You cannot use the plan for file storage.

17.) Optima Website Services reserves the right to terminate any accounts, at any time, where the user has made unreasonable or inappropriate use of any of the services supplied to the customer by Optima Website Services, as deemed by our staff.

18.) If domain names are not renewed within a specified time of 2 weeks after expiry, then Optima cannot be held responsible for the loss of any domain name which has expired and been been purchased by a third party.

19.) A fee of £3.50 + Vat will become due to any customers who wish to keep their UK domain names for a 2nd year, but do not wish to renew their hosting. This is the case whether the client wishes to remain with Optima Website Services or not.

20.) Usernames are set automaticaly for hosting accounts. If you wish to have an alternative username, then you will need to pay an admin charge of £5 + VAT. Please note that although you can register domain names for other people under your account, if you do not require a username to contain your name, then you will need to set the account up in your clients name under their own account login.

21.) Optima offer a pop3 incoming mailservice. For pop3 services all domains hosted with us are required to use their ISP SMTP servers to send email. Optima do not offer a pop3 SMTP service and cannot be held responsible for emails that cannot be sent via this method.

22.) If you are not entirely happy with our web site hosting service with regard to any technical problems that you are experiencing that we are unable to solve, we will offer you a full refund, less the cost of any domain name registration fees, within 60 days of your original order date.

23.) By purchasing a Optima service, you are aware and agree that any refund that needs to be made to your account, due to overpayment, payments taken in error and 60 day money back guarantee payments can take upto 30 days to appear in your account once you have provided Optima with your transaction auth code.

24.) All upgrades are automated. It is the customers responsibility to make sure that they have purchased the correct upgrade as Optima will be unaware of any incorrect upgrades. If a mistake has been made, then please contact the sales team as they will be able to help rectify the issue.

25.) Reseller Invoicing: All invoices are made yearly irrespective if you have a monthly or yearly reseller plan. If you require a monthly invoice, then there is a £1.50 admin charge as these are created manually.